Order/Return Policies

We ship all complete orders within 24 hours (weekdays). 

Thinking To Learn's online shopping cart is protected by the latest encryption software as certified by our SSL certificate through GoDaddy.com.  You can shop easily and safely with us.  Click on the icon in the left column to verify our identity and the security of your transactions. 

View our privacy statement for information about our commitment to your privacy and protection.

Free Standard Shipping:

Free for orders over $30.    Shipped by Media Mail.  Estimated delivery 5-7 days.  USPS will deliver on Saturdays.  

 

Learn more about shipping options and shipping timeframes here.

We are committed to excellent customer service:

"Thank you, Thinking To Learn, for being available to answer my questions!  Your customer service is outstanding.  It is rare to be able to call a vendor with a concern and talk to a knowledgeable person who cares."  Amy, Texas

Ways to Order:

Order Form - use our order form to mail us your order. (PDF)

 

Shop Online - we continue to add resources and information to our online shopping cart.  Place your order securely and expect shipment within 24 hours when items are in stock.  See our shipping policies here.

 

Phone Orders - we are available to take your phone order, especially when you don't feel secure providing credit card information online.  Please leave a detailed message if we are unavailable.  Oftentimes, we're working our number one priority - teaching a class, or helping another parent.  We will return your contact as soon as possible and on average  return calls the same day (busy season excepted).  You may also email us using our contact information.

 

Purchase Orders - schools and learning centers may purchase using purchase orders.   Please be aware that software pricing is different for school-based licenses.  The pricing in the shopping cart reflects home licenses.  Please call us for a quote.  Fax all purchase orders to:  360.851.8103.   Purchase orders from qualifying institutions should include identification of the tax exempt certificate numbers to avoid sales tax charges. Order form:  (PDF)

Special Offer/Discount Codes:

How to Use:  Enter the code into the "Enter OFFER CODE and press SUBMIT" box at the Checkout stage to see the item prices adjusted for the discount at that time.

Discounts and request for special pricing.

We offer discounts and special pricing offers exclusively to members of our enewsletter, returning customers who contact us, and parents/tutors/customers who participate in our paid coaching service.   You can join our newsletter list through this link.  Once you've joined, you will receive a special offer code for a discount on your first order.  We send our newsletter once a month by email.  You can access our coaching services using our contact information.

Our mission and passion is to aid and support families with exceptional resources easy for parent/tutor use, and to build strong customer relationships that endure for years.

Contact us to place your order.

Call our direct line: to ask quick questions about the resources we offer:  appropriate levels, software vs. book version. 

Email to set up an appointment to speak to Sandee Wright and receive more detailed recommendations.

Parent/Tutor Coaching

To benefit from our years of experience of guiding parents and tutors in the use of these resources, and our parent/homeschool know-how, we encourage you to take part in our Parent Coaching service through which we guide you using more in-depth discussions of your children's needs, your goals for them, and appropriate educational resources available for in-home, tutor, or learning center use. Contact us to schedule a coaching time. Coaching sessions are available in 15, 30, and 1 hour increments.

Payment and Order Processing.

Mail Check Payment Option:  We are so glad to feel that we can trust the individuals and families we serve and have built relationships with over the years.  We understand how challenging it can be to trust a stranger with your credit card information, which is why our site is protected with encryption software when you are inside the shopping cart and when you submit your credit card information.

We also understand that, even with encryption, many of our customers would prefer not to share credit card information with the vendors they do business with.  That's why we offer the "Mail a Check" payment option.

Please use our Order Form (PDF) to mail your check.  Reference your online order number.

Your shipment will be packaged and then sent, by the shipping method you've chosen, once your check payment is received and has cleared our deposit account.

Please allow 7-10 days for checks to clear once they are received by us.  Check re-processing charges and transaction fees incurred when processing your check payment, are the customer's responsibility to pay before shipment. 

Credit Card Payments:  ThinkingToLearn operates under an SSL-security certificate to ensure that your credit card information is secured.  In fact, we do not receive into our accounting software your credit card number in order to process your order.  Our shopping cart software uses your credit card details to obtain an authorization for the charge at the time that you check out.  We do not 'final' charge your card until the order is completely packed for shipment.  If the actual charge is refused by your credit card company, we will notify you to resolve the charges.  Please be sure to include a contact phone number on your order, for our use for that purpose.

Canceling an Order

Cancel an order at any time prior to shipment by using our toll free number or contacting us by email.

We are not able to cancel orders once they have been shipped. Please refer to our Returns Policy for easy returns.

Return Policies and Procedures:

You may return most items in resalable condition within 30 days of delivery for a full refund of product cost. Unfortunately, due to licensing restrictions, we cannot accept return of software may unless technical support staff are unable to resolve technical issues related to software implementation.  We will pay the return shipping costs if the return is a result of our error (we shipped the wrong item).

If you need to return an item, please contact us.

Exchanges:

We are happy to help you exchange your new item, which is in resalable condition, for another item of the same or higher value within 30 days of your purchase.  We do not exchange software programs, however, unless the need for an exchange is a result of our error (you received an incorrect or defective software program).

If you would like to exchange an item, please contact us.

We will send you the return shipping address.  Unless the return is a result of our error, you will be responsible for the return shipping costs.  Only items received in resalable condition will be exchanged.  Please package your item well to protect its condition.  Generally, using soft-sided envelopes rather than a box, will result in a damaged product being received at our site. 

We will pay the shipping costs of the exchanged item(s) if the exchange is a result of our error (you received an incorrect item, etc.)  We will send the correct item at our expense, including a check for the USPS media or Priority mail costs of returning the item to us.  When returning your item, please purchase a Delivery Confirmation and consider insurance for your package.

 

To expedite the exchange process, please contact us.

 

Interested in learning more about these resources in detail?  Would you like to receive special purchase offers?   Be sure to join our monthly  enewsletter.  

ThinkingToLearn ®, LLC © 2003-2012 All materials and information contained in these pages are the sole property of Thinking To Learn LLC. ThinkingToLearn® is a registered trademark of Thinking To Learn LLC.  

Otis-Lennon School Ability Test®,OLSAT®, Wechsler Intelligence Scale for Children®,WISC®, WPPSI™, Metropolitan Achievement Tests®, Raven Progressive Matrices™, Naglieri Nonverbal Ability Test®, and NNAT® are trademarks of Pearson Education, Inc, which do not endorse these products.