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Shipping Information
Location:
Our offices are located in
the Central US. This centralized location reduces overall
shipping timeframes and costs for our customers, regardless of their
location.
Resource Availability and Response Time:
99% of the time, items are in stock and ship as
complete orders
within 24 hours on work days (excepting Holidays). Most
orders ship the same day, as a courtesy.
Free Standard Shipping:
Free for orders over $30.
Shipped by Media Mail. Estimated delivery 5-7 days on
average. USPS will deliver on Saturdays. Choose this method
when time is not of the essence.
This is a special rate class, and can only be used for books and software
purchases. When ordering robot kits,
please select Priority Mail or UPS Ground. Order totals
will be adjusted to reflect the proper shipping method when
Media Mail is not available.
Priority Mail
Delivers in 2-3 days most of the time. But, not guaranteed by Postal Service.
Will deliver on Saturdays.
If delivery guarantee is a must - choose Express Mail.
UPS Ground
Estimated delivery
5 business days. No Saturday delivery (see table
below).
For express delivery - choose 2nd day or overnight air.
Expedited Delivery and Guaranteed Services
We offer expedited and guaranteed delivery services via USPS
Express Mail and UPS Air. Select these options when
placing your order at checkout.
Other Ways to Save
Receive a New Member Discount code when you become a member of
our newsletter list.
Join the list here.
Once you've confirmed your enrollment, you'll receive your new
member discount code to use on your order. Through the
newsletter, published once per month, you'll also receive special
offers which include free items or discounts, parent
information, and education.
Order, Return
and Exchange Policies located here.
General Shipping Schedules - All shipping
methods
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At this time we are shipping only within the US.
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Orders received before 8AM CST on
weekdays (M-TH) will be shipped the same day on average. On average, 99% of all
orders ship in entirety and within 24 hours. Orders
ship the same day as a courtesy.
Backordered Items: On occasion, usually during peak
times, some items do reach backorder status. If an item you request is backordered,
and will be replenished within 5 working days, shipment of your
order will be delayed until receipt of the backordered item.
Most orders are then shipped complete within 10 days of your order date.
You are encouraged to
contact us to confirm the status of any resources that are
particularly important to you.
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Orders received
late on
Friday, may ship on Saturday. Thinking To
Learn reserves the right to ship within our 24 hour window,
which results in a shipment on Monday.
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Orders received after noon CST on Fridays are promised to
ship on Monday. When our schedules permit,
we will ship USPS mailings on Saturday. This level of
service is a courtesy and occurs as an exception to our standard
shipping timeframes. Thinking To Learn plans to exceed
your expectations whenever we can.
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Orders received over the weekend will ship on Monday
unless there is a National Holiday.
Place your order by Monday 8 AM CST to meet this timeframe.
US Postal Service Shipping Options and Timeframes:
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USPS Media Mail - This is the most reasonable rate, from
a cost point, but is the slowest method in terms of time
to delivery. Only books and software may be shipped using
this option. Anticipate a 6-10 day delivery time from the day
of shipment. When this option is requested for items other than
books and software, we reserve the right to adjust your shipping
costs to the next least expensive method and to adjust your
order total accordingly. This permits us to provide this
service without violating USPS Policy for this special rate
class.
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USPS Priority Mail - choose this method when you want
your package delivered within 2-3 days of your order date.
The USPS quotes an anticipated 2-3 day window for Priority Mail
packages anywhere in the US. It guarantees delivery in
this timeframe only through the Express Mail option.
Please add one additional
day for processing by us.
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USPS
Express Mail - This service provides guaranteed overnight to two-day
service. Sunday and Holiday delivery is available to many
destinations for an additional $14.00. Express Mail orders are still subject
to the 24 hour processing timeframe. Call to expedite your order. Expedite fees apply.
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Insurance: The customer is responsible for
requesting and paying for insuring any shipments. Thinking
To Learn LLC is not responsible for items lost in shipment.
Please call us to request insurance coverage for your purchases.
UPS Service Options
UPS does not count the day they
receive the parcel as the first day of it's service.
Add 2 days to your delivery timeframe: 24 hours for our order
processing and 24 hours for UPS package processing. Holiday
days and Weekend days should also be added to your delivery
timeframe. UPS does not ship on Saturdays. Count your delivery days using this example:
| Method: |
Ordered: |
Shipped: |
Arrives:
|
| Next Day |
Monday
(B4 4PM CST) |
Tuesday |
Wednesday |
| 2nd Day |
Monday(B4
4PM CST) |
Tuesday |
Thursday |
| 3 Day |
Monday(B4
4PM CST) |
Tuesday |
Friday |
| Ground |
Monday |
Tuesday |
5-6 days on average |
Contacting Information
Please leave daytime contact
information on your order form in the case of any changes to your
order or shipping times.
Tracking/Insuring Your Packages
Every package we ship has a delivery
tracking confirmation attached to it. This confirmation
becomes our record of delivery of your package.
If there is any concern that your
package, if left by the Postal Service or UPS, will not remain
secure at your delivery address, please request insurance
coverage for your package.
Thinking To Learn is not responsible for
your package once provided to the shipper: USPS or UPS.
You will receive one or more
tracking numbers on a confirmation e-mail we send you when your
order is shipped. This tracking number can be used to check the
status of your package at UPS:
www.ups.com and
USPS: www.usps.com.
Confirmation and Shipping Notice Emails
Many times customers using an email address from free email
services, like Hotmail, will have their purchase confirmation
email and shipping notice emails blocked. Please consider
leaving us an email address from a different email service in
order to increase the likelihood of receiving our purchase
confirmation email and subsequent shipping notification emails.
Interested in learning
more about these resources in detail? Would you like to
receive special purchase offers? Be sure to join our
monthly
enewsletter.
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